It would not be the nurse who accumulated your demographic details. Nurses are clinically trained, so this would be a waste of resources. Demographics and personal data are collected by administrators prior to your telephonic contact with a clinician.

Sharp chest pain may be cardiac or respiratory in origin, hence the need to isolate the origins of “sharp chest pain”. Chest pain is very uncommon in young people adding further impetus to clarify your symptoms through appropriate lines of questioning. As chest pain is uncommon in younger people, it is appropriate to get a baseline electrocardiogram that may identify anomalies in your cardiac activity. Being a telephone triage service, the clinician would have had to refer you to the nearest facility that could perform the ecg. You become the clinical responsibility of the clinician you have made contact with who cannot allow you to walk to this facility. Hence the need to ensure that you are transported quickly to this facility. If you had an unexplored heart problem and had a cardiac event in a public setting, this would have serious consequences not only for the clinician but also for yourself. Evidently you were concerned about this alarming symptom that prompted you to make the initial call? I am unsure what you were expecting? Antibiotics?? Walk to a hospital with chest pain? Chat?